System Requirements

Given the security policies of many K-12 schools and higher education institutions, it is important to ensure that Colleague AI can function properly within your IT environment. This document outlines the necessary configurations for your firewall and other network settings to allow seamless access to Colleague AI’s resources.

 

Supported Browsers

To ensure the best experience, we recommend using one of the following Desktop / Laptop version of browsers:

• Google Chrome (latest version)
• Microsoft Edge (for Windows 10+)
• Mozilla Firefox (latest version)

 

Additional Browser Requirements:

• JavaScript Enabled
• HTML5 Support
  • HTML5 audio/video recorder supported in:
    • Google Chrome / Microsoft Edge (web)
    • Mozilla Firefox (web)
• Cookies Enabled Colleague AI uses cookies to enhance the user experience by remembering preferences and login details. Enabling cookies in your browser is essential to prevent login issues and to ensure smooth operation within the platform.

 

Colleague AI Core Domains

Colleague AI uses the following domains and subdomains. It is recommended to allow these in your firewall settings:

• Primary Domain:
  • *.colleague.ai
• Image and File Storage:
  • colleague-staging-resources.s3.amazonaws.com
  • colleague-upload-bucket.s3.amazonaws.com

 

Colleague AI Email Configuration

Colleague AI employs several email validation systems to prevent spam and ensure secure communication:

• SPF (Sender Policy Framework): SPF records are used to specify which IP addresses are authorized to send emails on behalf of the Colleague AI domain. Ensure that your mail servers are configured to recognize and allow emails from Colleague AI.
• DKIM (DomainKeys Identified Mail): Colleague AI signs outgoing emails with a digital signature, allowing recipients to verify the authenticity of the message. Ensure your DNS settings include the correct DKIM records to avoid emails being marked as spam.

 

If your institution is not receiving emails from Colleague AI, please check your spam settings and allow emails from the colleague.ai domain.

 

We use the noreply@colleague.ai to send new user activation emails.

 

Future Considerations

Please note that future updates to Colleague AI may require additional configurations. We recommend periodically reviewing and testing your firewall settings to maintain optimal performance and security. If you have any questions or need additional support, please contact us at support@colleague.ai

 

Last Updated: 2024-08-20